WHAT TO DO IF YOUR CARD IS BLOCKED OR LOST?
Dear Clients,
"Keremet Bank" OJSC hereby provides you with a step-by-step instruction on what to do if your card is blocked or lost.
According to the procedure for card accounts service and processing transactions on bank payment cards for payroll projects in "Keremet Bank" OJSC, the client when blocking / losing a plastic card must do the following:
- Contact any branch of the Bank with your passport to reset the counter of incorrectly entered PIN-codes;
- Fill out an application to unblock/reissue the card;
- The card will be unblocked within 5-10 minutes.
It should be noted that at this time "Keremet Bank" OJSC performs all operations on the basis of original documents of clients.
If you need cash urgently, you need to go to the bank's cash desk with your passport. It takes 5 working days to re-issue a card.
More information on safe use of cards can be found on our website in the section CARDS.
If you have any questions, please contact the “Keremet Bank” OJSC 24-hour Call Center by phone: (0 312) 55 44 44, or via WhatsApp (0 557) 55 44 44.
